Read Our Reviews
from past brides
Overall Rating: 5.0/5.0 from 50 reviews
Whitni from Evant
The staff was very helpful and picked out exactly what I described. After I had showed her examples she brought out multiple dresses I loved but I knew when I tried on my dress it was the one. Thank you Joann's Bridal for helping me find the perfect one!
Danielle Farney from Troy, TX
The customer service including the owner was amazing. This is the second year that we have shopped at Joann's Bridal and everyone is always very helpful and super nice. We will be back!
Courtney Drews from West
Everyone there was amazingly helpful! They all seemed genuinely excited for me when I found THE PERFECT DRESS for the big day! I wouldn’t have found it without the lady who helped me. She narrowed down plenty of dresses to find the one with every detail I wanted. She even found the perfect veil to match and customized the dress for me! Wonderful service!
Peyton Montgomery from Robinson, Texas
Absolutely love this place! They have so many beautiful dresses in a variety of different sizes. Also the staff was very helpful!
I loved getting my dress at JoAnns bridal! The experience and dress selection were both incredible!
Melissa from Robinson
It was such a pleasurable experience and did not feel pressured into buying or having to make a decision right then and there. Dee Dee was very helpful and gave good advice and took into consideration my budget in pulling dresses that I would like. Thank you for making this day such a fun time.
Paige Polansky from West
I just love my dress! I cannot stop thinking about it! I also enjoyed the experience! It was personal and my consultant listened to me
We loved the way we had someone designated specifically to us. They were very good at taking what my daughter was interested in and then it evolved from there. She ended up finding a dress that was flattering and beautiful and she can’t waot to wear it!
Anonymous from West, TX
My stylist, Grace, was very helpful! She actually picked out the dress I ended up buying! It was a very nice shopping experience, no hassle or issues. Thank y’all!
Samantha Baker from West, Texas
My experience was amazing. I didn’t know what I wanted and she was very patient with me and helpful. I appreciate all she did and the gowns were all so beautiful!! Definitely changed my experience for dress shopping!!
Amazing service, and size range! Beautiful store
Shelley from Crawford
Thank you to Grace for helping us find the perfect dress for this year's Prom. We will be back next year for a 3rd purchase! P.S. The new store layout is awesome! So much more room to look around. Thanks for making us feel at home Grace and Jessica!
Erica from Waco, Texas
I would highly recommend Joann’s to anyone looking for a dress. The staff were very welcoming and were very professional. They offered a variety of beautiful dresses to choose one. After trying on a few dresses I was able to get the perfect dress for my special day. Since my wedding is in another state they even offered to ship it for me. Overall, it was an amazing experience.
Great place. Everyone there is so sweet and very helpful. Got my Prom dress there last year and this year. They make it super easy!
Tori Haverkamp from West
Joanns made hunting for a wedding dress an easy and fun experience!
Ashlee Moore from Plano
The 2 girls I worked with were wonderful. Very knowledgeable and friendly.
Jordan Attebery from Lorena, TX
I had the best experience finding my bridal gown! Fallyn was amazing! She listened to me on what i wanted, pulled dresses based on what I described, offered helpful feedback, and was so patient! Overall, my experience at JoAnns Bridal was excellent!
Anna Chabot from West
The staff was super helpful in picking out dresses and making suggestions for alterations. It was a joyful experience and would recommend this store to others for any special occasion.
Ashlee webre from West, tx
Loved how they knew what I was looking for.
Casidy Wegwerth from West, Texas
Our bridal consultant, Fallyn, was absolutely wonderful. She was helpful but not pushy. She was kind and knowledgeable. She made for a great first experience. She was also very patient with me as a tried to narrow down my choices.
Kandy M from West
We love JoAnn's! We have bought both prom dresses here so it was our “go to” for Homecoming. She found the perfect dress. DeeDee is always awesome & helpful. Love the $99 sale. Thank you so much!
Whitney Aleman from Lott, Texas
Great customer service. Everyone was very friendly and very honest about the gowns. This was my first time shopping here, and I can not wait to go back for my prom dress.
Sarah from Fort Worth, TX
Very wonderful experience! The appointment did not feel rushed and the stylist had great recommendations for dresses according to my Pinterest board.
Such a wonderful experience! So thankful for this place and staff who helped me find the perfect dress for my big day! They’re so helpful and patient and the customer service is exceptional! Thank you Celia, Fallon, and DeeDee for taking the time to make sure I found my dress!
DeeDee was AMAZING!!! I found my perfect wedding dress all because of her. I will forever recommend her to anyone I know.
Celia was so helpful! I told her what I wanted, and she found me the perfect dress in my budget. The entire staff was so nice and made me feel special while shopping.
Krystal Dusek from Temple, Tx
I had the BEST experience at JoAnn’s! The ladies are so sweet and helpful! I told them what I had in mind for a wedding dress and they pulled dresses for me to try on. They have beautiful dresses and they are reasonably priced! They made the whole experience so fun and stress free! If you’re looking for a place to buy a dress, Joann’s is definitely worth the drive!
Jeanna Lucas from West
Great variety to choose from. Dee Dee was great with taking my vision and finding the perfect dress for me.
The best appointment I had! They were so attentive and happy to be there! I wanted a dress that covered my shoulders and even when she brought dresses out with thin straps she showed us how they could fix it to accommodate me! They did awesome, I highly recommend!
Gracie Rodriguez from West Texas
It was a wonderful experience!
Kristen and Kiley
We searched at every establishment in the Austin area with no luck on a finding even an acceptable dress for our daughter's Prom. As well we didn't obtaining good customer service in our search around the Austin area while searching for the perfect Prom Dress. The drive from Georgetown, TX to West, TX was well worth it for the selection and exceptional customer service. In fact if we had just gone to Joann's Bridal first we would have saved a lot of time and not had to go anywhere else! We highly recommend Joann's for your next formal attire needs! Also, I am big on customer survey's, but often do not do reviews. I wanted to make sure that our experience was available for those who might be wondering where they should go for their formal attire needs! Our daughter's prom dress is gorgeous and the owner of Joann's went above and beyond to make sure we found the right dress. Thank you!
Jayde Hamilton from Wortham
My daughter found the perfect prom dress, thanks to Tia, she was the most patient and helpful store representative, with the most positive attitude we have encountered in a long time.
Mallory from Copperas Cove
This was the BEST experience shopping for a formal! You respected me, my ideas and dreams and we were able to find the perfect dress for Prom. Thank You!!!
Reagan from West
Loved the atmosphere and the energy the employees had!
Haven Rogers from West, TX
Loved my experience!!!! DeeDee was amazing & just perfect!!
Samantha McHorse from Temple, tx
They were fantastic! They helped me find THE dress! I found my prom dress here 4 years ago, and now I've gotten my wedding dress from them too!
Megan Batts from Waco, Texas
My experience was excellent. All of the consultants were really nice and patient. While I was there I saw a dress that I really loved and wanted to try on but they did not have it in my size. The owner ordered the dress in for me just to try on! She went above and beyond to make sure I had my perfect dress! I wound recommend them to everyone.
Katy Colson from Joann's Bridal west texas
Best consultant! So patient and kind! She was able to understand my chaos of a vision and pick out the perfect dress!! I could not be more pleased with the experience! All the dresses were so clean and elegant. The whole experience was amazing!
Kiersten Romanov from Waco, TX
I walked in wanting to try on several options and I thought this would be the first stop of many stores, but I had an idea of what I wanted. Dee Dee was absolutely amazing to have there fitting me, and she completely knew what I wanted and what complimented my body. The other ladies helped me in and out of the dresses and they made sure that I tried on everything I wanted, even though I had already picked "the one". Highly, Highly, Highly recommend to anyone looking for a dress! And I Said Yes to the DRESS!
Brandi S from Gatesville, TX
I absolutely enjoyed the entire experience. All of the staff was very friendly and so helpful.
Sarah Francis from Dallas, TX
I live in Dallas and had shopped all around Dallas and Houston. I found some dresses I liked but I wasn't blown away. I had gotten a recommendation to go to JoAnn's so my mom and I went and I was SO impressed! They have beautiful dresses and amazing customer service (shout out to Fallyn!). I was taken care of, time was taken to get to know me, and I was helped through the whole process of finding the perfect dress. I will recommend to all of my Dallas friends!
Mariah Flores from West
My daughter loved the personal service and the entire staff was nice and helpful!
Alexis from Hearne Tx
Great place to go for prom shopping !!
Love love love how welcomed I felt. You get great customer service as soon as you walk in.
Shelley and Makenzie from Crawford
What a great experience we had this last Saturday! This is my daughter’s first prom so we were completely clueless when we went to our first store to shop. We weren’t greeted and were given no instructions. Needless to say, we left without a dress. Walking in to Joann’s we were immediately greeted and the process was explained to us. You guys are a well oiled machine and you have a customer for our next two years! Our personal stylist was so patient and so sweet and never made us feel rushed! Thank you for taking so much time with my daughter and helping her say YES to her Sherri Hill dress!
Lindsey Jones from Godley, Tx
I had an amazing experience! The ladies were all so helpful and genuinely cared about me and my journey to find a dress! I recommend Joann’s to all my friends!
Gail from Waco, TX
Wonderful selection of gowns and a great atmosphere. The entire shop was so cute and welcoming! Very helpful staff that made me feel comfortable. Overall I'd love to come back for any future events or spread the word!
Bailey Martinez from Belton High
Excellent customer service!!
Michelle Perry from Mineral Wells
Everyone was very helpful in finding my daughter a dress that we needed in a short time frame for her schools Coronation. We had shopped several stores in the Dallas/Ft.Worth area & never received that extra personal help at any of the other name brand stores. She was a little hesitant coming since she thought the best choices would be in a larger store but she was very impressed by the end of our shopping day. She loves the dress we purchased & we can’t wait to see her all dressed up for the special occasion. She thought the chapstick & t-shirt was a special touch & that says a lot coming from a teenager!! Thank you again & we will be spreading the word to her friends & will definitely be back during her schools prom time.
Hannah Hayes from JoAnn’s Bridal in West
Sarah was amazing! She was very helpful and listened to what I wanted. She was not pushy at all and really let me make my own decision. I would recommend JoAnn’s Bridal to everyone and request Sarah. Five stars for sure.