Read Our Reviews
from past brides
Overall Rating:
5.0/5.0 from 50 reviews
Rachel Smith from Palmyra NY
on 01/04/2025
on 01/04/2025
My shopping experience with Zoe was wonderful. I dreaded this shopping trip, and she helped make decisions, understood what I was looking for, helped my friends who were helping me, and thought outsode the box which ultimately led to me purchasing a beautiful dress for my son’s wedding!
Erin Hibbert from Webster
on 12/31/2024
on 12/31/2024
Shelby was amazing to work with! She was so kind and helpful and made this experience wonderful. My mother and I had a great experience! So happy to say yes to the dress!
Emma Northrup from Webster
on 12/29/2024
on 12/29/2024
Shelby was absolutely amazing! She was so patient with my large group of family/friends that joined me for my fitting. She was supportive but direct while I tried on dresses and kept bringing back better options. She truly made my experience a dream. I LOVE my dress and so thankful for Shelby and your shop for helping me to find it!
Claire Liberty from Syracuse
on 12/29/2024
on 12/29/2024
I had such a great experience with the bridal team at Heart to Heart Bride. They picked out so many great styles for me to try on, and let me play around with different textures, fabrics and styles. My friends and I had the best time there! Highly recommend for anyone looking to try on wedding dresses!
Melanie Costello
on 12/22/2024
on 12/22/2024
This place is amazing! I drove from buffalo to see a dress I loved and they fit me in right away, my stylist Zoe was so sweet! The actual shop is gorgeous as well the experience was 100% definitely worth the drive!
Sandy Hoffarth from Penfield
on 12/16/2024
on 12/16/2024
Zoey was very friendly, welcoming and helpful. Her suggestions were right in the range of my interests. I had a pleasant experience at Heart to Heart Bride.
Madison Williams from Webster
on 12/15/2024
on 12/15/2024
Thank you so much! Had wonderful time and found my dress! The stylist who helped me was very personable and patient. Found the dress of my dreams!
Jessica Wing from Webster, NY
on 12/15/2024
on 12/15/2024
Absolutely loved my experience at Heart to Heart! I worked with Taylor and right from the start she made me feel welcomed and comfortable. She walked me through what to expect at the appointment and really listened to what I liked/didn’t like with each dress. She helped guide some of the feedback with specific questions about various parts of each dress to help me find the perfect dress for me. Although the dress was not initially what I had pictured I would wear, it’s perfect in every way and I can’t see myself in anything else. I really appreciate all her help and support!
Tammie Champlin from Webster NY
on 12/15/2024
on 12/15/2024
Had a very enjoyable experience searching for a Mother of the Groom dress today! Must’ve tried on 20 dresses but did so quickly, building on what worked well and staying open to try many styles. In the end, it was an easy decision! The dress I chose is so comfortable and easy to wear. My FDIL joined me and loved it as well! Thank you for making the process and decision so easy!
Kristine Sugden from Fairport
on 12/14/2024
on 12/14/2024
Heart to Heart has a huge variety of dresses for Moms. I liked the informative Emails before my appointment. It helped to make the experience go more smoothly.
Sandy Carrick from Webster
on 12/13/2024
on 12/13/2024
My daughter and I had the best experience again at Heart to Heart. My daughter got her wedding dress there for her wedding next June and I just purchased my dress there. I was so easy and fun. Thank you for making for daughter's wedding so special.
Jaime Kurmis from Heart to Heart
on 12/10/2024
on 12/10/2024
I had a great experience at Heart to Heart. I went to Two Hearts Bridal first, but I didn’t find the one. I scheduled my next appointment with a slightly better idea about what I wanted. The owner, Sarah, was wonderful about responding to my questions and helping to ease my anxiety. My zoom call was great and the stylist was helpful and made me feel prepared for the appointment. My stylist at the appointment, Courtney, was amazing. She has been working at Heart to Heart for 7 years and she was able to help me understand what I did and didn’t like about a dress. She was able to pick up on small things that I liked and found a perfect dress for me. She made the entire experience really fun and easy. She was so kind and helpful when I was trying to describe what I was thinking while trying on dresses. I needed someone who could help me work through my thoughts during the appointment
Maureen Goodsell from Batavia
on 12/08/2024
on 12/08/2024
I didn't know what I wanted exactly but Jo was so helpful. Choose several options for me to try on. As the mom of the groom she understood I didn't need anything flashy. She was great company for my husband. It was a great experience
Jackie Addy from Webster, NY
on 12/08/2024
on 12/08/2024
I had a very good appointment today. I was there in Dec 2023, and I found the dress I wanted. When I called the shop and made my appointment for today, I was very happy to learn you still carried the dress. Ordered today and very happy. Thank you for the lovely help. Merry Christmas.
Montana Cunningham from Farmington, NY
on 12/07/2024
on 12/07/2024
Shopping at Heart to Heart was an amazing experience:) everyone who works there is so kind! My stylist was so knowledgeable and helpful. Being able to shop somewhere where you feel comfortable is a must, and this is the best place to do that!!
Brooke Larner from Webster
on 12/02/2024
on 12/02/2024
I had the best time experience. Zoe was so informative and made me feel very comfortable in try on dress for the first time.
Liz Yung from Syracuse
on 12/01/2024
on 12/01/2024
I worked with Shelby in summer 2023 when I started looking and again Nov 2024! She remembered exactly what I liked and didn’t like the first time and was able to find amazing pieces and give some great advice! She was so detail oriented and was made my family and I feel very comfortable! We loved our experience at Heart to Heart!
Nancy Jabaut from Webster
on 11/27/2024
on 11/27/2024
This is the first time I've been in this store. I was greeted right away with friendly smiles and taken to the back room to pick out outfits for my grandson's wedding in January 2025. The two women in the fitting rooms were more than happy to help me find the most suitable and form fitting outfit for my body type. I had a wonderful experience there.
Vicki Wright from Webster
on 11/24/2024
on 11/24/2024
Rhonda was attentive and did a great job of pulling dressed that met my criteria
Megan Sheelar from Portland, ME
on 11/19/2024
on 11/19/2024
I had an amazing experience at heart to heart bride. Taylor understood my style and vision instantly and picked out my dream dress right away! They were so patient with my indecisiveness, but made the gentle suggestions and comments I needed to help me make a decision. Would highly recommend to any bride, we will be back for MOB dresses!
Haley Flower from Webster, NY
on 11/19/2024
on 11/19/2024
Courtney was phenomenal. She made me feel so comfortable right off the bat by asking me questions to get to know me and my style and everything I was thinking. She was so helpful throughout the entire process in asking me what I was thinking and telling me her honest thoughts as well but would politely ask first if I wanted input. 10/10 recommend Heart to Heart to anyone!
Alison Davis from Syracuse, NY
on 11/18/2024
on 11/18/2024
Beautiful store. Great selection of dresses. Excellent staff. I am so glad I came to Heart to Heart Bride for my dress shopping. I said yes to the dress!
Darci Cobado from Colden,NY
on 11/17/2024
on 11/17/2024
Our daughter bought her dress at Two Hearts and we were referred to your location for my dress. Rhonda was our specialist and she was fabulous. She was friendly, professional and extremely accommodating. I found my MOB dress and I could not be happier. Thank you for making this part of the wedding planning so fun and easy!
Anonymous from 1170 Ridge Rd, Webster, NY 14580
on 11/17/2024
on 11/17/2024
I went in on Saturday to November 16 to find my wedding dress…and from the first step in I knew it was going to be a good time. The ladies were so nice and welcoming to us.
The place was so nice and it felt so comfortable, I am so happy to have chosen Heart to heart and even found my dress!☺️
Anna Tilisky from Webster
on 11/12/2024
on 11/12/2024
I had the absolute best experience shopping for my wedding dress at Heart to Heart Bride. Zoe made the process so fun, easy, and enjoyable from the zoom consultation to the dresses ready for me and then to the dress I said YES to! She listened to what I liked, my concerns, and how I felt in the dress and brought out dresses that I loved. Zoe made sure that I was comfortable in every dress and kept the good vibes going the entire time!
Faith Smith
on 11/11/2024
on 11/11/2024
I loved Vanessa she was very helpful and easy going. There are so many different options not just the traditional wedding gown. I loved all the embroidery on the dresses. All around the experience was amazing.
Reilley Kane from Webster!
on 11/10/2024
on 11/10/2024
Heart to Heart was amazing!! Recommend to any bride looking for her wedding dress! I went in with kind of an idea, and they brought out gowns similar to what I wanted and then picked more based on what I liked and didn’t like! Everyone was so nice and helpful in helping me find my dream dress!
Victoria Syracusa from Webster
on 11/10/2024
on 11/10/2024
Rachel was great! Very great at finding what I was loooking for and helpful. Great selection of dresses and styles!
Alex Zangari from Webster NY
on 11/03/2024
on 11/03/2024
Emily Tomer was my stylist and she was truly amazing. She made me feel so comfortable and helped me work through what I liked and disliked about each gown until I could narrow it down. The store is beautiful and had a ton of beautiful dresses. I cannot recommend them and Emily enough! Thank you for the best experience.
Katie Rice from Heart to Heart Bride Webster
on 11/03/2024
on 11/03/2024
I had a great experience at Heart to Heart! Shelby was kind, patient and listened well to my feedback. The process was smooth, easy and enjoyable! Thanks for making me feel comfortable picking out my dress!
Anita Payne from Heart to Heart
on 10/29/2024
on 10/29/2024
Shelby was my stylist and she was absolutely awesome. She listened to what made me feel comfortable, offered suggestions and welcomed opinions when I asked. I did find my most perfect MOB gown and it was actually one that I wasn't sure that I would like. Shelby and my daughter Amy knew that it was one I should try and it looked so elegant and flattering. I want to thank Heart to Heart for making me feel beautiful and special during my visit and I'm so excited to wear this gown on Amy and Chris's wedding day!
Barbara Porter from Webster
on 10/22/2024
on 10/22/2024
Wonderful experience!!!! Found the perfect dress the first hour!!!
Shelby was great! She knew all the ins and outs and was patient retrieving more gowns more that once!
Beautiful place; tons of gowns to choose from, etc. etc.
Will highly recommend Heart to Heart to others
Thank You, Thank You, Thank You!!
Leah Secor from Webster
on 10/21/2024
on 10/21/2024
I had the best experience at heart to heart!!! This was my first time trying on wedding dresses and Emily absolutely nailed it, every single dress she pulled I loved. She was knowledgeable and never made me feel pressured! She asked all the best questions to help decipher which dresses I loved and liked. If you’re a new bride trying to decide where to go, look no further. Heart to heart is seriously the best.
Rachael Plucinik from Webster
on 10/20/2024
on 10/20/2024
Taylor was an absolute dream to have as my attendant. I felt so listened to and supported as she was able to tweak my feedback until we found the perfect dress. The entire experience was so seamless and organized - from having a zoom call ahead to talk out what I was looking for and have dresses waiting for me that matched my vision. I felt I had ample time to try what I needed to without being too little or too many gowns. The champagne and charcuterie after made it feel like such an experience to celebrate with my friends. The experience was so positive and welcoming, I couldn’t have asked for a better day!
Hailey Dainard
on 10/20/2024
on 10/20/2024
Emily was great to work with! She listened to my feedback on each dress and helped navigate my likes and dislikes. I didn’t feel pressured to “say yes” if I didn’t find *the one*. She made me feel super comfortable throughout the entire process. My group enjoyed the charcuterie and champagne after my appointment and not to mention, the space is gorgeous!
Catherine Benjamin from Henrietta
on 10/15/2024
on 10/15/2024
Excellent experience. I was feeling a little stressed because the dress I ordered on line didn't fit and I needed a dress for my daughter's Dec. 7 wedding. I knew I was out of time. Rhonda put me immediately at ease and selected several dresses off the rack that matched what I was looking for and fit comfortably. Within an hour I walked out with a beautiful dress for the wedding feeling very happy and relieved. Rhonda was very reassuring and clearly knows her inventory. Thanks Rhonda for seeing me through my little crisis!
Brianna Newton
on 10/14/2024
on 10/14/2024
I can not express how simple and seamless my dress shopping experience was at Heart to Heart. I had a lot of anxiety about dress shopping but my stylist Taylor had it covered. She picked out dresses based on the feedback I provided and even found some curve balls I was pleasantly surprised with. If I didn’t like I dress, she was adamant that I don’t stay in it any longer and put me into something more comfortable. I tried on 16 dresses overall and can happily say the 8 or 9th was the one. Heart to Heart truly is a shop that listens to the bride and will deliver on what they want. I cannot be happier with the process!
Andrea Bucella from Webster
on 10/14/2024
on 10/14/2024
My daughter and I recently visited Heart to Heart Bride shop for MOB dresses. We thoroughly enjoyed our experience and wish to thank our stylist Rhonda for making it special! Such a beautiful shop with so much to offer!
Katie Godfrey
on 10/12/2024
on 10/12/2024
Alyssa was absolutely incredible to work with. She was so helpful and listened to what I liked and didn’t like. She helped me find my dream dress!
Lynn Burden from Webster
on 10/11/2024
on 10/11/2024
Zoe was a joy to work with and made it more fun than I thought it would be. She also listened to me and heard my concerns and found a dress that i liked. Thank you!
Kirsten Andersen from Webster
on 10/07/2024
on 10/07/2024
The shop is absolutely stunning! We had a private area to try dresses on which was super nice! Taylor was beyond lovely! She helped to make my experience so special! I felt listened to, supported, and beautiful! Couldn't have asked for a better experience!
Briana Krawczyk from Heart to Heart Rochester
on 10/05/2024
on 10/05/2024
Heart to Heart Bride gave me THE best experience in trying out gowns. Rachel was so kind, patient, and understanding. She made me feel so comfortable and calm. The dress selection is out of this world. Could not recommend this shop enough!!
Lynn Burden from webster
on 10/05/2024
on 10/05/2024
Zoe was amazing ! She listened and heard everything I said. She made me laugh and found me a dress that I'll be happy with! Thank you!!!
Betul Certel from Webster
on 10/03/2024
on 10/03/2024
This was absolutely the best experience I have ever had. Taylor went above and beyond to make sure I try all my options and helped me to feel great in each of them. Can’t thank enough!
Raegan Distasio from Webster
on 09/23/2024
on 09/23/2024
It was an absolutely wonderful experience. Rachel was so knowledgeable, professional, and friendly. I owe it to her for finding me my perfect dress! Couldn’t imagine a better experience.
Ashley Sutherland from Webster, NY
on 09/15/2024
on 09/15/2024
Shelby was amazing with helping me find my dress! She listened to me and helped me to discover what I liked in a dress. I really enjoyed my dress shopping experience and can’t wait to come back for my moms dress :)
Gabby Gruttadaro from Webster
on 09/14/2024
on 09/14/2024
I had a tremendous experience with Alyssa at Heart to Heart. She was attentive, helpful, and committed to my journey. She followed my lead and offered feedback when I asked. I tried on about 8 dresses and found the one! I highly recommend Heart to Heart and working with the wonderful Alyssa!
Auriel Heath from Rochester
on 09/12/2024
on 09/12/2024
I can’t say enough about Elizabeth and the young lady she had shadowing her today. They were both so pleasant, made me feel comfortable, listened to my concerns and wishes and were very personable. They made what could’ve been stressful, a fun experience. My family even left saying how much they enjoyed the experience .
Jennifer Adams from Webster
on 09/08/2024
on 09/08/2024
I had a wonderful experience at Heart to Heart....My consultant took her time with me and gave me excellent advice. I just love my MOB gown!
Karley Reuscher from Heart to Heart
on 09/08/2024
on 09/08/2024
Through word of mouth and being a maid of honor in a wedding where the bride got her dress at the old store Heart to Heart came highly recommended. After not knowing what exactly I wanted - Shelby was phenomenal in all ways. I tried about a dozen on all different in ways that were super helpful and providing a lot of options. Being super anxious going into the appointment of not knowing if I’d be able to find one the first time trying she flawlessly picked. With 5 other people she focused on me and my feelings the entire time. She made the entire day and appointment and was so happy walking out of the store with my perfect dress. Could not recommend her and the store more.