Read Our Reviews
from past brides
Overall Rating: 5.0/5.0 from 50 reviews
 
Leah Taylor
on 04/13/2025
Charlotte was amazing!! I loved her selections and she made me feel very comfortable and wasn’t pushy at all! I loved the setup of the store and the champagne toast at the end was perfect. Thank you all for making my experience so wonderful!
Patrina Mister from Webster
on 04/11/2025
Zoe was the best! Zoe made this experience comfortable and inviting. Her caring attitude and love for what she does was so appreciated.
Theresa Courtney
on 04/06/2025
I had a great experience with Heart to Heart Bride. They were great from the first interaction. I have balance issues and they were very understanding and helpful throughout the process of trying on wedding dresses. Truly interested in helping me find a dress that was right for me.
Elaine Hess from Webster, NY
on 03/30/2025
I went in very nervous and almost in tears, being a plus size MOB I never thought I would find a dress. When I went in to Heart to Heart everyone was AMAZING!! They made me feel like no matter what my size I was still going to look good on my daughter’s special day. I found a beautiful dress and could not be more grateful.
Holly Kreuser from Ridge Rd. Webster NY
on 03/26/2025
I went with my friend who is also a Mother of the Bride this year. We worked with Shelby and she was very attentive. We had a wonderful time and each of us for our dresses for our daughters weddings.
Teresa Personte from Rochester, NY
on 03/26/2025
Vanessa & Ashley were amazing! They listened to what I thought I was envisioning as a bride, and I ended up in a different direction looking amazingly beautiful and feeling like a princess. I can't thank them enough for their patience, kindness and seeing what I didn't. Thank you both
MaryBeth Arnold from Heart to Heart Webster NY
on 03/23/2025
It was a great experience and I really appreciated Rhonda’s knowledge. I had no idea what I wanted or what would work for me. She really took the time to listen.
Madeline Lancy from Webster
on 03/21/2025
Great experience! Shelby was kind and accommodating. I was able to find a dress on short notice. Thank you Heart to Heart!
Kim Snyder from Canandaigua
on 03/20/2025
Shelby was extremely helpful and patient. The shop’s selection was great, and the setting was beautiful. Thank you for helping me find the perfect dress for my daughter’s wedding.
Kayla Halstead from Webster, NY
on 03/15/2025
My experience was so amazing! It was private, so spacious, and the ladies who helped me get into each dress were so kind and patient. I didn’t feel rushed, and overall was an incredible experience.
Tyeshia Laval from Rochester, NY
on 03/11/2025
The moment my family and I walked into Heart to Heart we already felt the warm and welcoming atmosphere. It’s an awesome feeling walking in and being greeted and every one is smiling. Shelby is phenomenal! She really took good care of me during my appointment. I really appreciated how she listened as well as calmed my nerves. Very interactive not only with me but my family as well. Shelby we appreciate how you put all your focus on the bride and made this a fun but more so less stressful experience for everyone who came to support me.
Eileen Yates from Webster
on 03/03/2025
I had a great time trying on dresses - the shop is lovely, Carol was so sweet and helpful. It was a wonderful experience!
Diane Hixson from Webster
on 03/02/2025
Heart to Heart was the first shop I had been to for Mother of the Bride dress buying experience. It was a comfortable, professional appointment with many choices. Rhonda took the time to explain the process. Since I was on my own she took pictures, offered her honest opinion and experience, which I was grateful. They have set the bar high for other shops to meet.
Alissa Davis from Webster
on 03/02/2025
Vanessa helped me find my dream dress!! Such an amazing experience!!
Remington Jensen from Webster, NY
on 03/01/2025
I had such a wonderful bridal experience. I felt so seen and heard. I did not feel rushed or pushed. I wish I could have a million weddings so I could have the experience a million more times! Thanks for the great company and making the day all about me!!
Maddison Albert from Heart to Heart
on 02/23/2025
I had the most incredible experience at Heart to Heart. As a plus-size bride, I was initially nervous about finding the right dress and feeling comfortable in the process, but Zoe made me feel absolutely at ease from the moment I walked in. She listened to my vision, offered amazing suggestions, and helped me try on dresses that made me feel beautiful and confident. The whole experience felt so magical, and thanks to Zoe, I found my dream dress! She truly went above and beyond, and I can't recommend her or this bridal store enough!
Laurie Babcock from Heart to Heart Bride
on 02/23/2025
A stellar experience from first contact (a person who actually answered the phone) through the selection and purchase of a beautiful dress. All information provided ahead of time and on website was accurate. My stylist was terrific. Attentive and helpful. I would highly recommend this establishment.
Anonymous from Webster NY
on 02/21/2025
I had a great experience with Heart to Heart. They have a large selection of gowns and knowledgable staff
Cindy Neri from Webster
on 02/19/2025
Great experience with Rhonda. She made me feel very comfortable and truly listened to what style of gown I had in mind.
Star Leonard from Rochester, NY
on 02/16/2025
Elizabeth was fantastic. They had exactly what I was looking for ready to go. There was no pressure to purchase and made careful to stay within my budget. They accommodated accessibility while I was in a boot and made the experience enjoyable.
Nancy Sutherland from Webster, NY
on 02/16/2025
I had a wonderful time trying on Mother-of-the Bride dresses. Our sales lady was so helpful and really listened. She helped me try on many dresses that I loved, and I found a wonderful dress.
Makayla Herrick from Webster
on 02/15/2025
Absolutely loved my experience here!! Zoe was amazing and I’m so glad I came here for my dress!
Mary Beth DeVito from Fairport
on 02/13/2025
Shelby is so helpful! This is my second time working with her and there will likely be a third next year!
Lora Catalino from Webster
on 02/04/2025
Taylor was a thoughtful, laid back, supportive stylist. She was so helpful and i felt like she understood the direction i was going with everything. I love how comfortable she made me feel! She made it clear in the beginning that it was helpful to be honest and normalized just rejecting dresses i didn’t like, it made the process sooooo easy! Thank you Taylor.
Tracy Hoffarth from Webster NY
on 02/01/2025
I appreciated all the time Joanna spent with me this morning. It was a great experience looking for a dress for my daughters wedding.
Rachel Ponto from Webster
on 01/27/2025
Had an amazing experience and found my dream dress in two hours ! Taylor, my consultant, was wonderful! Pulled some great dresses based on my feedback and found one that I absolutely fell in love with and would have never picked out myself. I never felt rushed even when I tried on my final dress 3 times, just to be sure. My guests felt included and we overall had such an amazing day !
Heather Burchell
on 01/26/2025
I had such a great experience at Heart to Heart! We had shopped at a different store before this so I had somewhat of an idea of what I wanted. Brianna and Shelby worked with me and both were so patient and helpful. They added different touches such as veils and sleeves to show different potentials of each dress. Once we walked and looked into the hallway mirror for some different lighting, I immediately knew I found my dress. It was such a great experience I didn’t want it to end! I’d definitely recommend Heart to Heart.
Nicole Groth from Webster
on 01/21/2025
Having the experience i did while shopping made my whole day! From the bridal experts helping me feel beautiful to being able to have a comfortable space with my friends and family to pick my dress was the best! Thank you heart to heart for this experience!
Lisa McGraw from Webster
on 01/21/2025
I loved the three colleagues I worked with. The ZOOM meeting was informative and made me comfortable. The two consultants today were accommodating, knowledgeable and friendly. i found two dresses I am torn over. I have to think about it; they did not pressure me at all to decide--I loved the experience.
Savanna Atwal from Rochester
on 01/20/2025
The girls who helped me today were absolutely wonderful!
Alexis Richer from Heart to Heart Bride
on 01/19/2025
I had truly the best experience I could’ve ever asked for at Heart to Heart! Zoe was incredible and made me feel so special every step of the way. She knew exactly what I wanted and was so accommodating. I would recommend Heart to Heart to anyone who is getting married. 10/10 experience - 10/10 dress. Thank you!!!
Susan Papa from Webster
on 01/17/2025
Zoe was a joy to work with! I came in with my daughter to help me find a Mother of the Bride dress, and I was very anxious about the experience, because I am plus size. She listened to what my concerns were, and was able to pull many options for me to try! I can’t believe that we found the perfect dress for me. Zoe was kind, professional and encouraging! She made the whole experience a perfect day!! Thank you so very much!!
Elizabeth Coene from Webster
on 01/17/2025
I was nervous about starting my search for a mother-of-the-groom dress, but Zoe provided a truly positive and relaxing experience for me at your shop! She helped me to find several dress options that I loved and felt comfortable in. Thank you, Zoe!
Sandy from Webster
on 01/13/2025
The Mother-of-the-bride dress shopping experience at Heart to Heart Bride was very positive, helpful and enjoyable. Staff members were exceptionally friendly and professional, and focused on the kind of dress I hoped to find. I would highly recommend Heart to Heart Bride.
Gladys Dickson from Webster
on 01/12/2025
Awesome service made to feel good and attention to wants
Lynn Macano from Heart to Heart
on 01/12/2025
Thank you for the help in finding a MOG gown. This was my second appointment with Shelby and she was great. The store is beautiful and there is a wonderful selection of gowns for mothers. Thank you!
Jill Kenney from Webster NY
on 01/09/2025
Was very helpful and accommodating. Made me feel relaxed.
Rachel Smith from Palmyra NY
on 01/04/2025
My shopping experience with Zoe was wonderful. I dreaded this shopping trip, and she helped make decisions, understood what I was looking for, helped my friends who were helping me, and thought outsode the box which ultimately led to me purchasing a beautiful dress for my son’s wedding!
Erin Hibbert from Webster
on 12/31/2024
Shelby was amazing to work with! She was so kind and helpful and made this experience wonderful. My mother and I had a great experience! So happy to say yes to the dress!
Emma Northrup from Webster
on 12/29/2024
Shelby was absolutely amazing! She was so patient with my large group of family/friends that joined me for my fitting. She was supportive but direct while I tried on dresses and kept bringing back better options. She truly made my experience a dream. I LOVE my dress and so thankful for Shelby and your shop for helping me to find it!
Claire Liberty from Syracuse
on 12/29/2024
I had such a great experience with the bridal team at Heart to Heart Bride. They picked out so many great styles for me to try on, and let me play around with different textures, fabrics and styles. My friends and I had the best time there! Highly recommend for anyone looking to try on wedding dresses!
Melanie Costello
on 12/22/2024
This place is amazing! I drove from buffalo to see a dress I loved and they fit me in right away, my stylist Zoe was so sweet! The actual shop is gorgeous as well the experience was 100% definitely worth the drive!
Sandy Hoffarth from Penfield
on 12/16/2024
Zoey was very friendly, welcoming and helpful. Her suggestions were right in the range of my interests. I had a pleasant experience at Heart to Heart Bride.
Madison Williams from Webster
on 12/15/2024
Thank you so much! Had wonderful time and found my dress! The stylist who helped me was very personable and patient. Found the dress of my dreams!
Jessica Wing from Webster, NY
on 12/15/2024
Absolutely loved my experience at Heart to Heart! I worked with Taylor and right from the start she made me feel welcomed and comfortable. She walked me through what to expect at the appointment and really listened to what I liked/didn’t like with each dress. She helped guide some of the feedback with specific questions about various parts of each dress to help me find the perfect dress for me. Although the dress was not initially what I had pictured I would wear, it’s perfect in every way and I can’t see myself in anything else. I really appreciate all her help and support!
Tammie Champlin from Webster NY
on 12/15/2024
Had a very enjoyable experience searching for a Mother of the Groom dress today! Must’ve tried on 20 dresses but did so quickly, building on what worked well and staying open to try many styles. In the end, it was an easy decision! The dress I chose is so comfortable and easy to wear. My FDIL joined me and loved it as well! Thank you for making the process and decision so easy!
Kristine Sugden from Fairport
on 12/14/2024
Heart to Heart has a huge variety of dresses for Moms. I liked the informative Emails before my appointment. It helped to make the experience go more smoothly.
Sandy Carrick from Webster
on 12/13/2024
My daughter and I had the best experience again at Heart to Heart. My daughter got her wedding dress there for her wedding next June and I just purchased my dress there. I was so easy and fun. Thank you for making for daughter's wedding so special.
Jaime Kurmis from Heart to Heart
on 12/10/2024
I had a great experience at Heart to Heart. I went to Two Hearts Bridal first, but I didn’t find the one. I scheduled my next appointment with a slightly better idea about what I wanted. The owner, Sarah, was wonderful about responding to my questions and helping to ease my anxiety. My zoom call was great and the stylist was helpful and made me feel prepared for the appointment. My stylist at the appointment, Courtney, was amazing. She has been working at Heart to Heart for 7 years and she was able to help me understand what I did and didn’t like about a dress. She was able to pick up on small things that I liked and found a perfect dress for me. She made the entire experience really fun and easy. She was so kind and helpful when I was trying to describe what I was thinking while trying on dresses. I needed someone who could help me work through my thoughts during the appointment
Maureen Goodsell from Batavia
on 12/08/2024
I didn't know what I wanted exactly but Jo was so helpful. Choose several options for me to try on. As the mom of the groom she understood I didn't need anything flashy. She was great company for my husband. It was a great experience