Read Our Reviews
from past brides
Overall Rating:
5.0/5.0 from 50 reviews
Kari Dear from Webster
on 06/14/2025
on 06/14/2025
Shelby was so helpful and the energy I needed! I was so nervous and had no idea what I wanted. And Shelby was able to find me my most perfect dress, and a dress that is SO me! We all had a wonderful experience!
Aimee Custodio from Webster, NY
on 06/12/2025
on 06/12/2025
I had a lovely experience. I would recommend this place to family and friends.
Liz Reikine from Webster
on 06/11/2025
on 06/11/2025
Shelby was beyond helpful! I came in nervous, unsure of what I wanted but also had a vibe in mind. She was able to pinpoint exactly what I was looking for! The whole experience was super easy and comfortable, and I would recommend this place to any other future brides!
Hailey Feind from Heart to heart
on 06/08/2025
on 06/08/2025
This was my 4th store to go to any try on dresses and it was by far the BEST location I've gone to! The first dress she picked out for me was the one I said yes to! Amazing experience thank you so much!
Sofia LoVetere
on 06/05/2025
on 06/05/2025
I had an amazing experience with Zoe; she was incredibly helpful and truly just the best! Her creative approach ultimately helped me find the perfect dress. Plus, there's a fantastic selection of dresses to choose from. I highly recommend any bride to visit and find their dream dress here.
Georgia Cowley
on 06/04/2025
on 06/04/2025
My experience at Heart to Heart was truly amazing! Zoe was incredibly knowledgeable, made me feel so comfortable, and had such expertise. Zoe made my experience feel personal, fun, and really cared about how I felt in each dress I tried on. I highly recommend Heart to Heart and I am beyond grateful that I got to work with Zoe!
Madison McIntee from Webster
on 05/24/2025
on 05/24/2025
Emerson was amazing! I had the BEST, low maintenance, easy going experience with her. I cannot thank her, and Heart to Heart enough for their attention to detail and consideration. It was the easiest wedding decision I have made so far!
Kim Behrns from Webster
on 05/23/2025
on 05/23/2025
Had a wonderful appointment this morning with
Jo Jo and found a beautiful gown. Wound up with something completely different than what I had in mind when I walked in and I love it. Jo Jo was a lot of help, very knowledgeable and very nice.
Laura Carlineo from Webster
on 05/23/2025
on 05/23/2025
My experience at Heart to Heart looking for a Mother of the Bride dress was exceptional. I was given all the time, help and suggestions I could ask for. It was a pleasure.
Thank you.
Lia Alletto from Webster heart to heart
on 05/22/2025
on 05/22/2025
The girls were AMAZING!!!!! Zoe was sooo nice and had amazing tips and feedback. I felt so comfortable! I didn’t know I would find a dress I love! I was super nervous about coming in but it was such an enjoyable time!!
Suzette Slapelis from Webster
on 05/21/2025
on 05/21/2025
I arrived early for my appointment, and I was grateful to be able to be taken to try on gowns without waiting. The variety was amazing. I was very impressed with Zoe and how she immediately knew the gowns that were in the pictures I showed her and her expert opinion!
Carlin Kerr from Webster
on 05/19/2025
on 05/19/2025
I came to find a gown for my Daughter’s wedding. I was so anxious. My stylist was hands down amazing from start to finish. I found the perfect gown and left extremely excited and so pleased. I would highly recommend Heart To Heart Bride to anyone!
Courtney Olbrich from Rochester
on 05/12/2025
on 05/12/2025
My bridal shopping experience at Heart to Heart was absolutely fabulous! Zoe was incredibly knowledgeable about all things bridal and created a fun, welcoming environment throughout the appointment. She made the entire experience feel personal and perfectly tailored to me. I highly recommend Heart to Heart and I am so grateful to Zoe for her expertise and warmth!
Eva Mancarella from Webster
on 05/11/2025
on 05/11/2025
Taylor was so helpful, friendly, and knowledgeable about the dresses! She was patient, thoughtful and kind. The atmosphere was amazing and we had an awesome experience
Lindsay Fitzgerald from Heart to Heart Bride in Webster
on 04/28/2025
on 04/28/2025
I had the most incredible experience at Heart to Heart. I was so anxious and overwhelmed going into my appointment and everyone there made it an incredible experience. My consultant, Shelby, was absolutely amazing and made me feel so comfortable and cared for. It was such a special experience that I will never forget!
Dawn Rice from Webster, NY
on 04/23/2025
on 04/23/2025
I had such a wonderful experience shopping for my Mother of the Bride dress at Heart to Heart Bridal! From the start, booking an appointment and communicating with the store was super easy and stress-free.
I worked with Carol, who was truly amazing. She never rushed me, made me feel like a star, and had an incredible ability to read my reactions. She suggested dresses based on the styles I gravitated toward, always keeping in mind what would best complement my shape and personal taste. Her attention to detail and warm, supportive presence made the whole experience so enjoyable.
I appreciated her so much that I specifically scheduled my follow-up appointment with her. I loved that I was able to send in dress requests ahead of time so they could have them ready, but I also had the freedom to browse the racks and try on additional styles during my visit.
I highly recommend Heart to Heart Bridal—and especially Carol—for anyone looking for a truly personalized and memorable dress shopping experience!
Leah Taylor
on 04/13/2025
on 04/13/2025
Charlotte was amazing!! I loved her selections and she made me feel very comfortable and wasn’t pushy at all! I loved the setup of the store and the champagne toast at the end was perfect. Thank you all for making my experience so wonderful!
Patrina Mister from Webster
on 04/11/2025
on 04/11/2025
Zoe was the best! Zoe made this experience comfortable and inviting. Her caring attitude and love for what she does was so appreciated.
Theresa Courtney
on 04/06/2025
on 04/06/2025
I had a great experience with Heart to Heart Bride. They were great from the first interaction. I have balance issues and they were very understanding and helpful throughout the process of trying on wedding dresses. Truly interested in helping me find a dress that was right for me.
Elaine Hess from Webster, NY
on 03/30/2025
on 03/30/2025
I went in very nervous and almost in tears, being a plus size MOB I never thought I would find a dress. When I went in to Heart to Heart everyone was AMAZING!! They made me feel like no matter what my size I was still going to look good on my daughter’s special day. I found a beautiful dress and could not be more grateful.
Holly Kreuser from Ridge Rd. Webster NY
on 03/26/2025
on 03/26/2025
I went with my friend who is also a Mother of the Bride this year. We worked with Shelby and she was very attentive. We had a wonderful time and each of us for our dresses for our daughters weddings.
Teresa Personte from Rochester, NY
on 03/26/2025
on 03/26/2025
Vanessa & Ashley were amazing! They listened to what I thought I was envisioning as a bride, and I ended up in a different direction looking amazingly beautiful and feeling like a princess. I can't thank them enough for their patience, kindness and seeing what I didn't. Thank you both
MaryBeth Arnold from Heart to Heart Webster NY
on 03/23/2025
on 03/23/2025
It was a great experience and I really appreciated Rhonda’s knowledge. I had no idea what I wanted or what would work for me. She really took the time to listen.
Madeline Lancy from Webster
on 03/21/2025
on 03/21/2025
Great experience! Shelby was kind and accommodating. I was able to find a dress on short notice. Thank you Heart to Heart!
Kim Snyder from Canandaigua
on 03/20/2025
on 03/20/2025
Shelby was extremely helpful and patient. The shop’s selection was great, and the setting was beautiful. Thank you for helping me find the perfect dress for my daughter’s wedding.
Kayla Halstead from Webster, NY
on 03/15/2025
on 03/15/2025
My experience was so amazing! It was private, so spacious, and the ladies who helped me get into each dress were so kind and patient. I didn’t feel rushed, and overall was an incredible experience.
Tyeshia Laval from Rochester, NY
on 03/11/2025
on 03/11/2025
The moment my family and I walked into Heart to Heart we already felt the warm and welcoming atmosphere. It’s an awesome feeling walking in and being greeted and every one is smiling. Shelby is phenomenal! She really took good care of me during my appointment. I really appreciated how she listened as well as calmed my nerves. Very interactive not only with me but my family as well. Shelby we appreciate how you put all your focus on the bride and made this a fun but more so less stressful experience for everyone who came to support me.
Eileen Yates from Webster
on 03/03/2025
on 03/03/2025
I had a great time trying on dresses - the shop is lovely, Carol was so sweet and helpful.
It was a wonderful experience!
Diane Hixson from Webster
on 03/02/2025
on 03/02/2025
Heart to Heart was the first shop I had been to for Mother of the Bride dress buying experience. It was a comfortable, professional appointment with many choices. Rhonda took the time to explain the process. Since I was on my own she took pictures, offered her honest opinion and experience, which I was grateful. They have set the bar high for other shops to meet.
Alissa Davis from Webster
on 03/02/2025
on 03/02/2025
Vanessa helped me find my dream dress!! Such an amazing experience!!
Remington Jensen from Webster, NY
on 03/01/2025
on 03/01/2025
I had such a wonderful bridal experience. I felt so seen and heard. I did not feel rushed or pushed. I wish I could have a million weddings so I could have the experience a million more times! Thanks for the great company and making the day all about me!!
Maddison Albert from Heart to Heart
on 02/23/2025
on 02/23/2025
I had the most incredible experience at Heart to Heart. As a plus-size bride, I was initially nervous about finding the right dress and feeling comfortable in the process, but Zoe made me feel absolutely at ease from the moment I walked in. She listened to my vision, offered amazing suggestions, and helped me try on dresses that made me feel beautiful and confident. The whole experience felt so magical, and thanks to Zoe, I found my dream dress! She truly went above and beyond, and I can't recommend her or this bridal store enough!
Laurie Babcock from Heart to Heart Bride
on 02/23/2025
on 02/23/2025
A stellar experience from first contact (a person who actually answered the phone) through the selection and purchase of a beautiful dress. All information provided ahead of time and on website was accurate.
My stylist was terrific. Attentive and helpful.
I would highly recommend this establishment.
Anonymous from Webster NY
on 02/21/2025
on 02/21/2025
I had a great experience with Heart to Heart. They have a large selection of gowns and knowledgable staff
Cindy Neri from Webster
on 02/19/2025
on 02/19/2025
Great experience with Rhonda. She made me feel very comfortable and truly listened to what style of gown I had in mind.
Star Leonard from Rochester, NY
on 02/16/2025
on 02/16/2025
Elizabeth was fantastic. They had exactly what I was looking for ready to go. There was no pressure to purchase and made careful to stay within my budget. They accommodated accessibility while I was in a boot and made the experience enjoyable.
Nancy Sutherland from Webster, NY
on 02/16/2025
on 02/16/2025
I had a wonderful time trying on Mother-of-the Bride dresses. Our sales lady was so helpful and really listened. She helped me try on many dresses that I loved, and I found a wonderful dress.
Makayla Herrick from Webster
on 02/15/2025
on 02/15/2025
Absolutely loved my experience here!!
Zoe was amazing and I’m so glad I came here for my dress!
Mary Beth DeVito from Fairport
on 02/13/2025
on 02/13/2025
Shelby is so helpful! This is my second time working with her and there will likely be a third next year!
Lora Catalino from Webster
on 02/04/2025
on 02/04/2025
Taylor was a thoughtful, laid back, supportive stylist. She was so helpful and i felt like she understood the direction i was going with everything. I love how comfortable she made me feel! She made it clear in the beginning that it was helpful to be honest and normalized just rejecting dresses i didn’t like, it made the process sooooo easy! Thank you Taylor.
Tracy Hoffarth from Webster NY
on 02/01/2025
on 02/01/2025
I appreciated all the time Joanna spent with me this morning. It was a great experience looking for a dress for my daughters wedding.
Rachel Ponto from Webster
on 01/27/2025
on 01/27/2025
Had an amazing experience and found my dream dress in two hours ! Taylor, my consultant, was wonderful! Pulled some great dresses based on my feedback and found one that I absolutely fell in love with and would have never picked out myself. I never felt rushed even when I tried on my final dress 3 times, just to be sure. My guests felt included and we overall had such an amazing day !
Heather Burchell
on 01/26/2025
on 01/26/2025
I had such a great experience at Heart to Heart! We had shopped at a different store before this so I had somewhat of an idea of what I wanted. Brianna and Shelby worked with me and both were so patient and helpful. They added different touches such as veils and sleeves to show different potentials of each dress. Once we walked and looked into the hallway mirror for some different lighting, I immediately knew I found my dress. It was such a great experience I didn’t want it to end! I’d definitely recommend Heart to Heart.
Nicole Groth from Webster
on 01/21/2025
on 01/21/2025
Having the experience i did while shopping made my whole day! From the bridal experts helping me feel beautiful to being able to have a comfortable space with my friends and family to pick my dress was the best! Thank you heart to heart for this experience!
Lisa McGraw from Webster
on 01/21/2025
on 01/21/2025
I loved the three colleagues I worked with. The ZOOM meeting was informative and made me comfortable. The two consultants today were accommodating, knowledgeable and friendly. i found two dresses I am torn over. I have to think about it; they did not pressure me at all to decide--I loved the experience.
Savanna Atwal from Rochester
on 01/20/2025
on 01/20/2025
The girls who helped me today were absolutely wonderful!
Alexis Richer from Heart to Heart Bride
on 01/19/2025
on 01/19/2025
I had truly the best experience I could’ve ever asked for at Heart to Heart! Zoe was incredible and made me feel so special every step of the way. She knew exactly what I wanted and was so accommodating. I would recommend Heart to Heart to anyone who is getting married. 10/10 experience - 10/10 dress. Thank you!!!
Susan Papa from Webster
on 01/17/2025
on 01/17/2025
Zoe was a joy to work with! I came in with my daughter to help me find a Mother of the Bride dress, and I was very anxious about the experience, because I am plus size. She listened to what my concerns were, and was able to pull many options for me to try! I can’t believe that we found the perfect dress for me. Zoe was kind, professional and encouraging! She made the whole experience a perfect day!! Thank you so very much!!
Elizabeth Coene from Webster
on 01/17/2025
on 01/17/2025
I was nervous about starting my search for a mother-of-the-groom dress, but Zoe provided a truly positive and relaxing experience for me at your shop! She helped me to find several dress options that I loved and felt comfortable in. Thank you, Zoe!
Sandy from Webster
on 01/13/2025
on 01/13/2025
The Mother-of-the-bride dress shopping experience at Heart to Heart Bride was very positive, helpful and enjoyable. Staff members were exceptionally friendly and professional, and focused on the kind of dress I hoped to find. I would highly recommend Heart to Heart Bride.