Read Our Reviews
from past brides
Overall Rating: 5.0/5.0 from 50 reviews
 
Maria Panitsidis from Rochester
on 05/12/2024
Best experience ever! From start to finish everyone was awesome, amazing, accommodating and reassuring. When I went In for my appointment, I worked with Courtney who is just a gem!! Hands down would recommend Heart To Heart to everyone!
Katherine Urquhart from Webster
on 05/09/2024
Heart to Heart Bride was so very welcoming! I popped in to make an appointment to try on some dresses as mother of the groom and they brought me right in and showed me so many beautiful dresses …..I can’t wait for my appointment on Friday! The staff was so friendly——— I want to join the team!!!!!
Barbara Spiess from Webster
on 05/08/2024
I met with Rhonda as mother of bride. She was very helpful and found 4 options in minutes of my arrival. Had great feedback and understood all my requests and very efficiently found me the perfect outfit! Thanks again, Rhonda!
Anonymous
on 05/07/2024
I had the best experience at Heart to Heart Bride! Madison was wonderful to work with and together we found my dream wedding dress! I would absolutely recommend any bride to come here for all their wedding dress and accessory needs!
Olivia Schuler
on 05/07/2024
My bridal appointment was with Zoe, and she was amazing! I never felt pressured and always felt comfortable. She truly wanted me to pick my dream dress and together we did! I would recommend heart to heart to any bride I know!!
Nancy Okoniewski from Webster, NY
on 05/04/2024
OMG!! Today was not only successful but a lot of fun. Our consultant, Joanna was so good. Pleasant, fun and made me feel very relaxed. I was apprehensive to go but the experience was wonderful. I would recommend Heart to Heart Bride to every mother and bride.
Sandy Harris from Penn Yan, NY
on 05/04/2024
I was very satisfied with your staff, so helpful, and very pleasant to deal with, accommodating and knowledgeable. Thank you for helping to make our special day exciting to look forward to.
Caroline Fish from Rochester
on 05/01/2024
Zoe was amazing with helping me through this process! She truly listened to what I was looking for and found the perfect dresses to try on. She then supported me through my decision making and helped me narrow down to the right dress for me. Thanks again for all your help, knowledge, and encouragement! You made this process super fun and stress free!
Anonymous from Webster
on 05/01/2024
Large selection. But felt very rushed.
Lindsay Layer from Fairport, NY
on 04/29/2024
I had the absolute best experience at Heart to Heart! Rachel listened so well and pulled dresses based on my feedback every time. She was patient while I tried so many on, then went back to the very first one. She gave me the absolute best Say Yes to the Dress experience and I would recommend Heart to Heart to anyone and everyone! I am so proud to be a Heart to Heart Bride!!
MaryAnn Walter
on 04/28/2024
Best dress shopping experience!!
Anonymous
on 04/25/2024
Finally found a MOB dress at Heart to Heart bride!! Zoe was top notch and found exactly what I wanted! She is the best! Highly recommend Heart to Heart Bride!
Linda Twigg from Heart to Heart Bride
on 04/23/2024
This is my second daughter to be a Heart to Heart bride! Couldn't have asked for a better experience and service!! Madison listened to my daughter's questions and comments and worked to find the perfect dress for HER!! I was impressed with how focused she was on my daughter what her thoughts/wishes were! Such a pleasant experience! This place knocks it out of the park when it comes to making this one of the most important decisions in the wedding planning process! At the end of my daughters' dress appt, we asked about a mother's dress that I had seen online. She asked if we wanted to see it, went and got it and then asked if I'd like to try it on quickly. I ended up buying my dress as well!!! Just perfect all the way around!!
Jill DiVincenzo from Rochester, NY
on 04/22/2024
Madison was extremely helpful & patient with me & provided many options for me to try on, in my search for a dress to wear to my step-daughter's wedding in September. She has the perfect temperament for that job! Well done! Thank you!
Katelyn Snyder from Buffalo
on 04/15/2024
I had the best experience with Courtney at Heart to Heart! She knew exactly what dresses to pull and helped me talk through the likes and dislikes. I left the appointment with my dream dress and I’m so happy!!!
Meriah Van Sickle from Avoca
on 04/14/2024
Oh my this was the best experience of my life. They were with me every step of the way! I was on the same level as my stylist and she helped me feel comfortable and was beyond helpful. I came in knowing nothing and walked out with my dress! This is a must go to when shopping for your dress!
Adriana Scalise from Webster
on 04/14/2024
Zoe was so wonderful to work with! She made me feel so comfortable during the entire process and listened meticulously to my feedback. I can't thank her and Ashley enough for going above and beyond to help me customize the dress of my dreams. I am so excited to be a Heart to Heart bride!
Marlene Bessette from Rochester
on 04/13/2024
Truly an amazing experience!!!!
Kate Hill from Webster
on 04/08/2024
I had the most amazing experience at Heart to Heart Bride! I was hit with some unexpected nerves just before my appointment, but Emily tuned into how I was feeling so quickly and kept me sane the entire time. Everyone at the salon was so nice and went out of their way to ensure this experience was everything I always dreamed it would be, and I’m thrilled to say that thanks to them I was able to find my dream dress!! Thank you so much Heart to Heart Bride!
Sarah Lowery from Webster
on 04/07/2024
I had the best experience here! My stylist was so sweet, listened to everything. She made sure I took time to see how I felt before showing everyone the dresses. I can not remember her name but she was the sweetest person ever!
Allison Delaney from Webster
on 04/07/2024
so incredibly grateful for my stylist Zoe! I came in with my preferred styles and she listened to everything I had to say as I put each dress on. She brought back several gowns that were along the lines of my vision. I put on a beautiful gown that I would’ve never thought would be the one! She is amazing and ended up helping me find my perfect dress! Thank you so much, I will forever remember my experience!
Sandy Saxton from Webster NY
on 04/07/2024
Rhonda was very friendly!! She was very helpful in helping me select my dress and gave me her honest opinion on the dresses I was trying on, until I decided on the perfect one!!
Gabrielle Dilal from Webster NY
on 03/27/2024
AMAZING, AMAZING, AMAZING, between the warm friendly welcome, to the understanding, patience, and killer gown picks. Ashley is the BEST. hands down. AHHH—MAZING 10/10
Jennifer Guenther from Livonia NY
on 03/26/2024
I absolutely could not rave about my experience with Heart to Heart Bride enough. My consultant Madison was amazing. She pulled so many perfect dresses for me that I almost had a hard time choosing. Prior to that experience I had went to a big box bridal store, it was very blase and unpersonal, to be honest I didnt like a single dress i tried on, and the quality was mediocre at best. But more than anything the experience as a whole was uncomfortable and underwhelming. I knew the second that Heart to Heart called to confirm my appointment just by speaking to them on phone that this was the place I was buying wedding dress from. I could not be happier with the time I spent there, or the completely stunning, unique dress Madison chose for me. Her expertise paid off tremendously. I cannot imagine a single person leaving this establishment unhappy. Thank you, Heart to Heart Bride!!!
Lisa Lelio from Webster, NY
on 03/23/2024
Heart to Heart Bride is a BEAUTIFUL facility with an extraordinary selection of bridal gowns AND gowns for Mothers of the Bride/Groom! I had a wonderful experience with Rhonda and highly recommend working with her, although everyone was very professional, helpful and pleasant! There is not another place like it! You will not be disappointed!
Melody Robinson
on 03/21/2024
Zoe helped me find the perfect mother of the groom dress. I would definitely recommend your place to get that special
Tia Wulfert from Webster
on 03/20/2024
By far the best experience, 10/10! As a second time bride and newly postpartum with my 5th child, I was extremely anxious going into this appointment thinking I wouldn’t find anything and had zero idea what style I wanted but knew I wanted lace and sparkle! I arrived for my appointment already worked up as part of my party was either running late and my mother unable to attend due to a medical emergency. The staff was extremely friendly and made me feel as though nothing else mattered. They had multiple styles preselected all of which had lace and sparkle. I was able to find my dream dress and can’t wait to wear it down the aisle.
Kayla Howe from Webster NY
on 03/16/2024
This was an amazing experience! I had Madison as my stylist and had a great time! She was knowledgeable and friendly and the atmosphere was great. I’m so glad I found my dress at Heart to Heart! I would recommend it to anyone!
Donna Fisher from Webster
on 03/12/2024
What a wonderful and fruitful experience we had with Madison to help me find along with my daughter of course, a Mother-of-the-Bride dress that makes me feel beautiful, elegant, current, and still myself - just my very best self! And all withing my stated modest budget! Madison was so very helpful in finding just the right color and style that was flattering, giving her knowledge regarding what the options were for each dress, and being in tune with me - listening to what I was saying and knowing when I was not quite on the right path. I would highly recommend this shop and any of the other staff if they are anything like Maddy! I am very happy with my final decision and relieved that that is one more thing off the to-do list!
Becky Grethel
on 03/11/2024
Walking into my appointment I was very discouraged and even a bit defeated…my previous dress appointments did not go well, and honestly I thought this part of wedding planning would be the most fun for me, and it wasn’t so far. Rachel was the consultant I worked with the day I came to the shop (Webster location), and she changed everything for me. I felt like she was listening to me and really understood what I was looking for. I struggled to articulate at times what certain dresses were missing or what I was envisioning, and she just got it. On top of that, she just made me feel so comfortable. I felt like I was shopping with my friend…she just really went the extra mile in my opinion to connect with me in a way that made me feel like I was going to find my dress that day and she was going to make it her mission. I trusted her, and she made it happen! This appointment was everything and more for me when I really needed it. I can’t say how much I appreciate Rachel for making me feel like the most beautiful person and for helping me find my dream dress. She is incredible. I cried thanking her because she really did do so much for me that day. Everyone at Heart to Heart was amazing. My time there from when I booked to even after I left has been so amazing. I highly recommend Rachel and Heart to Heart.
Margot Hanley from Webster , New York
on 03/01/2024
Ashley listened to my needs and concerns. She made great suggestions and I ordered a dress very different than what I thought I wanted, but I love it. There was a lot of selections to choose from: style, color and size. Thank you!
Jamie Pankow from Webster
on 02/29/2024
I have brought many friends to experience Heart to Heart and it has been phenomenal each and every time. Now that I have found my person I knew I wanted to have that same experience and I can't say enough about it! First off, I found my dress and it was all thanks to my incredible stylist for reading my style accurately and delivering the perfect gown. I felt comfortable the entire time and the environment was incredibly welcoming celebrating all things bridal. I cannot say enough about Heart to Heart and plan to continue sending everyone I know their way!
Stephanie Gagnon from LIVERPOOL
on 02/26/2024
I had the best time at Heart to Heart Bride! The place is very aesthetically pleasing, and the staff is welcoming! Found my dress within an hour and a half and had a blast at our champagne toast in the lounge!
Bri from Webster
on 02/24/2024
I enjoyed working with Zoe she was warm, kind and fun! Your selection of dresses and the shop was very beautiful. Thank you
Shannon Strain from Webster
on 02/22/2024
Shelby was so fabulous while I was looking for my dresses. She had four dresses lined up, two of which I already had on my Pinterest without having to show her! Having the consultation before I think really cut out a lot of the guess work that I’ve gone through at some other bridal shops. Shelby really understood the assignment and the second round of dresses she brought out had the dress I ultimately said yes to! The space is beautiful and feels very special and private too. Loved my experience here.
Robin Neracker from Webster location
on 02/20/2024
It was a great experience I tried on several gowns never felt pressured. The girl I worked with was very nice and she did help make my decision to choose one easier. I would definitely recommend your shop to my family and friends thank you.
Madison Rahn from Heart to heart bride Webster
on 02/19/2024
Madison was absolutely amazing and listened closely to all my comments. She guided me perfectly to show me what I liked and didn’t like! So thankful for her and heart to heart bride for helping me find my wedding dress!
Ashley Shuman from Heart to Heart
on 02/19/2024
I had the best experience finding my dress at Heart to Heart. Zoe could not have been more kind, helpful, and made my entire experience so positive. She made me so comfortable to be myself and be honest, helping me find my perfect dress! I’m so glad I went to Heart to Heart to find my dress!
Jennifer Dwyer from Webster
on 02/11/2024
Finding a dress was the most stressful detail of my wedding for me and within 45 minutes Elizabeth helped me find my dream dress. I feel so much better and feel very grateful.
Paddy Masucci from Webster
on 02/02/2024
Hello, First I'd like to say your new store and location is beautiful. From speaking with Ashley to working with Madison was a pleasure. Thank you, Paddy
Paige Frarey from Webster
on 02/01/2024
Shelby was wonderful! I was a little nervous at first, but she made my experience incredible! She was able to help me work through things I liked or didn’t like until we found the perfect dress! She made me feel comfortable the entire time. She is so patient and kind and helped me find my dream dress!
Stacy Freer from Rochester
on 02/01/2024
Ashley was fantastic! My daughter wanted an emerald green for me to wear. Ashley, picked out a beautiful dress the first one! I fell in love with it and bought it!
Emily Judd from Rochester
on 01/29/2024
I was very nervous going into this as I previously had an experience at another store that was less than exciting. However those nerves were put at ease the second I walked into the store. I was warmly greeted by my stylist Zoe. She showed us to our semi-private fitting room where there were 3 dresses I’d previously picked out from their Pinterest. From start to finish she made me feel beautiful and listened to everything I had to say to pull and help me find the perfect dress. I’m ecstatic to say I said yes to the dress!
Rebekah Scharf from Webster, NY
on 01/28/2024
Going into the appointment, I was not sure whether I was ready to find THE dress or not. Working with Rachel was amazing! She took all my feedback and thoughts and found me exactly the dress I did not know I was looking for. She made the appointment fun and light, making sure everything was about me and what I wanted and did not try to push anything on me. She worked hard to make not only myself comfortable but my family as well. From the pre-consultation to the appointment, Heart to Heart made me feel excited, comfortable and well looked after! I will fully recommend Heart to Heart to any bride!
Sarah Yacco from Heart to heart bride Rochester
on 01/22/2024
I had the BEST experience over the weekend! It was my first dress shopping experience and it was truly a dream. All of the dresses that were pulled for me to try were my exact style while also giving a variety of options. I could not recommend this experience more.
Kathi McLiverty from Webster
on 01/20/2024
I had a wonderful experience shopping for a gown for my daughter’s wedding! My consultant was incredibly helpful and supportive in helping me narrow down my options!! I will definitely recommend Heart to Heart to any of my friends who are I in the market for a gown for any special occasion!
Carolyn Yacco from Webster
on 01/20/2024
Had a great time and were very successful. Madison was very knowledgeable
Patsy Brown from Ridge Road
on 01/20/2024
Great selection for Mother of the Bride!! Shelby was very patient & helpful!! Your new location is lovely, plenty of room!
Leesa Latulipe from Webster
on 01/19/2024
Shelby was so awesome!! This was my second trip after I had shopped around. My girlfriend’s were able to bring their coffees back while I looked for MOB dresses. I was also allowed to bring in a dress I had bought elsewhere to get their opinions. I am so excited that I said yes to the dress!! Thank you Heart to Heart! ??
Jean Galofaro
on 01/19/2024
Madison was most patient and kind. Though, I am a senior citizen, she treated me like the bride.